What happens when I make a claim?

It's important to contact your insurer as quickly as possible when you need to make a claim, and to have your policy details and the details of anyone else involved to hand.
Once you receive a claim form, you should also complete and send it back as soon as possible, enclosing any supporting evidence. 
Other tips include keeping copies of the claim form and other relevant paperwork, and a record of any phone calls or emails, as well as waiting for a list of approved garages from the insurer before undertaking any repairs. Otherwise, you might find yourself footing the bill because the garage you use is not on the list.

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